Frequently Asked Questions

• We are shipping from our fulfillment center in Manila, Philippines. 
• Customs fees, duties, and other special taxes for orders outside of the Philippines if any, will be borne by the customer.
• Shoe Care Accessories are only available for orders within the Philippines.

Please allow us 2-3 business days to pick and pack after payment confirmation. You will receive an email notification with a tracking number once it has been dispatched.

• For orders within Metro Manila, Philippines: 3-5 business days
• For Provincial orders in the Philippines: 5-7 business days
• For orders outside of the Philippines: 7-14 business days

Please send an email to help@balthazarshoes.com with your name, order number, new address, and correct contact details as soon as possible.

If the product is already with the courier, we will endeavor to arrange delivery to the new address. Kindly note that there may be additional charges borne by the customer to deliver to a new location.

Once purchase and payment is successful, you will receive a confirmation email with an Order Number.

Payment options include:

• Credit Cards / Debit Cards (Visa and MasterCard)
• Atome Card
• Paypal
• Bancnet
• Online Bank Transfers – BPI, BDO, Unionbank, Security Bank, UCPB, and PNB. 
• Over the Counter Payments – PNB, UCPB, 7Eleven Phils., CliQQ, SM Bills, Cebuana Lhuiller, M. Lhuiller, DA5, ECPay 
• Gcash

For non-credit/debit card payments, an email with payment details and instructions will be sent after checkout.

Atome Card is just like any other payment card. Simply enter the details of your Atome Card after selecting Credit Cards/Debit Cards as the mode of payment.

For more info, please visit: https://www.atome.ph/blog/atome-card-user-guide

Regret we are unable to accept cash on delivery because our products are delivered by a 3rd party shipper.

We do not store credit card information. All credit card transactions and information are managed by our payment gateway provider and observe a Payment Card Industry Data Security Standard (PCIDSS) Level 1, Version 3.2 certified.

Please kindly drop us an e-mail at help@balthazarshoes.com with your name and order number. If the delivery is on its way to you, regret we are unable to change the order.

Please drop us an email at help@balthazarshoes.com with your name and mobile number.

Apologies, but we will be unable to cancel your order as all sales are treated final.

As an online business, our prices change in response to fashion trends, stocks and demand from our customers. Thus, in this case we will not be able to refund the difference.

Only 1 promo code can be used per order.

Unless otherwise stated, Balthazar shoes are all made of imported full grain calf leather, considered the highest quality grade of leather coming from the top layer of the hide.

Yes, please click here.

In order to provide quality shoes at a more accessible price, all Balthazar shoes are crafted using cemented construction. Goodyear Welt or Blake Stitch constructed shoes will easily cost 2-3 times more.

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• E-Gift Cards can be used for purchase at balthazarshoes.com
• No fixed denomination, customers can input any preferred amount in Philippine Pesos.
• No expiry date
• Simple redemption by applying E-Gift Card Code onto Coupon Code box upon checkout
• E-Gift Cards cannot be used in conjunction with other coupon code discounts
• E-Gift Cards can be redeemed in whole or for part of a payment. Unredeemed values will remain in the E-Gift Card. It can be used with another form of payment such as Credit/Debit Card or Paypal to make up the full value of the purchase.
• Balthazar is not responsible for lost and stolen E-Gift Cards
• E-Gift Cards are non-refundable, may not be exchanged, transferred or resold, and may not be redeemed for cash
• E-Gift cards are not for promotional use. It may not be used in connection with any marketing, advertising or other promotional activities without Balthazar’s written consent
• By purchasing, redeeming, or using a Balthazar E-Gift Card, you agree to the Terms of Services