Terms of Services | Balthazar Quality Full Grain Calf Leather Shoes

Terms of Services

Baltz Marketing Inc. shall be referred to as “Balthazar / we / us / our” and our website address is: www.balthazarshoes.com also referred to as “website”, “site”. Any person using this website shall be referred to as “customer/s / you / your”. Please read these terms of service as these govern the use of the website. By visiting our website and by purchasing items from us, you engage in our services and agree to the following terms of service. If you don’t agree to be bound by these terms of service, do not use the website.

We reserve the right to modify and update these terms of service any time. Your use and access of this website means that you accept our terms.

By agreeing to these terms, you agree to resolve disputes with us on an individual basis.

A.  Account Registration

  • You can sign up for an account or membership with us by registering and creating an account with us. This allows you to purchase our products and have access to exclusive promotions and website offers.
  • It is important that you provide us with complete and accurate information about yourself. Any misrepresentation may stand as grounds for account suspension and termination. Balthazar shall not be held liable for any wrong information provided to us.
  • For data protection, please do not disclose your account details and password to anyone.
  • You are responsible for all actions that occur under your account whether or not you are aware of them. Balthazar shall not be liable for any damages caused by actions and activities performed under your account.
  • By registering an account with us, you are 18 years old and above and capable of forming an agreement with us.

B. Privacy Policy

Information Collection

By registering an account with us, you agree to the use and collection of your personal information. This personal information will be used for business purposes and to process your transactions, purchases, requests, and other communications referring to the products sold in the website.

Your Privacy

Balthazar is committed to protecting the privacy of all our customers. We aim to provide our customers with a trustworthy and secure shopping experience online. Balthazar will not release your personal information, email address, and credit card information, to any third parties without your express permission and authority for us to do so. We do not sell customer information to any third party, however it is shared with third parties in order for us to complete a transaction that you have authorized us to do.

Marketing

By joining our mailing list, you agree to receive occasional updates with the latest products and special offers from Balthazar. You will be given access to sale events and promotional information. If you have registered an account with us, you shall also receive our newsletters.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Cookies

A cookie is a small file that is stored on your hard drive. By registering an account with us, your computer will store an identifying cookie by remembering your email address, saving you time each time you log into our store. If you wish to prevent cookies from being stored on your computer, you can change the settings on your browser.

Protecting your Security

Do not disclose your personal information to access your account at the website. Do log off your account when you are done using the website and practice due diligence to protect your information from theft, loss, unauthorized access, and other misuse. Balthazar reserves the right to amend the terms from time to time without prior notice. If you have any clarifications, kindly email us at help@balthazarshoes.com

C. Content

Content refers to all the information, text, graphics, photos, and videos you see in the website. You agree not to duplicate, copy, sell, re-sell, publish, any item, photo, service, text, offered in the website for commercial purposes. You can only use our content for your personal use and non-commercial purposes.

D. Your Content

Your content refers to all the information, text graphics, photos, videos you provide to the website and Balthazar including in our Facebook (Balthazar Shoes) and Instagram (@balthazarshoes) accounts. Your content also includes your feedback and any media tagged.

By providing any content you provide to our website, you agree to give a non-exclusive, transferable, royalty-free license to use your content to share in our website, Facebook and Instagram accounts, in order to promote and advertise any of our products and services offered in the website.

You are responsible for all the content you provide to the website and to Balthazar. You agree that Balthazar can use your tagged media in Balthazar’s Facebook and Instagram.

E. Payments

When you purchase from us, you allow us or our third-party payment processor to charge your chosen payment method. You are responsible to pay all fees in accordance to the chosen payment method. Our payment methods are credit cards / debit cards (visa and mastercard), Bancnet, Gcash, Over the counter payments in banks and non-banks (7Eleven Phils., SM Bills, Cebuana Lhuillier, M. Lhuiller, Cliqq, DA5, ECPay). You will be asked to provide customer information such as name, address, and credit card information. You will also be asked for other vital information necessary to proceed with the payment transaction.

F. Order and Billing Information

Balthazar reserved the right to refuse orders that in our judgment are placed by re-sellers and distributors. We will contact you by email should we need to clarify your orders and billing information. We reserve the right to cancel an order and will contact you about this.

You agree to provide accurate and correct information on billing and personal information such as contact number, email address, and home address. You agree to update all these information promptly in order for us to successfully deliver your order.

G. General Use of Website

By using the website, you agree not to do any of the following:

  • Upload and publish content, photos, and information that violates intellectual property, encourages misconduct against any law or regulation that causes civil liability, and promotes or exhibits any form of violence and threats to any person or entity.
  • Use and copy any of the Balthazar brand name, logo, Balthazar trademark, including the layout and design of any portion of the website without our express permission.
  • Send any solicitation and unauthorized advertising, email, junk mail, spam, and chain letters to us.
  • Use our content, website information, photos, text, Balthazar trademark, for any commercial use or for the benefit of a third party.

H. Exchange Policy

  • We accept shoe exchanges for size and manufacturing defects.
  • All shoes must be exchanged within 10 days from receipt of order.
  • The style of shoes to be exchanged for is subject to availability. In cases where the style you ordered is already out of stock, we will advise you and you may select a new model of equal value.
  • All shoes must not have any creases and must remain brand new. Please note that if there are creases found on the shoes and/or if they are determined to be worn, they will strictly not be eligible for exchange.
  • FREE 1-time exchange for orders within the Philippines. Subsequent exchanges will be charged corresponding shipping fees.
  • Shipping charges shall apply for international orders.
  • Exchanges are not allowed for Shoe Care Accessories and products sold on Sale or Promotion.

The following characteristics shall not be approved as a manufacturing defect:

  • Worn out soles, worn out threading, and evident creases due to normal wear and tear.
  • Damage as a result of misuse, negligence, normal wear and tear or damage due to storage.
  • Prolonged storage of shoes may result in shoe degrading. It is advisable to regularly air out the shoes, to wear them, and to use them as the leather ages smoothly as time passes.
  • Comfort issues due to shoes not being an exact fit on the feet because our shoes are ready to wear and are not bespoke.
  • Breakdown of colors and materials through time due to wear and tear.

Balthazar reserves the right to inspect all products to determine if it is valid for an exchange. All decisions made by Balthazar relative to this are final.

I. Shipping & Delivery

Shipping

  • FREE shipping on Philippine orders above Php4,000. Otherwise a fixed shipping fee of Php200 shall apply. 
  • FREE Shipping for orders above US$100 in Singapore, Hong Kong, Malaysia, Thailand, Macau, Indonesia, North and South Korea. Otherwise, a fixed fee of US$15 shall apply.
  • A small shipping fee applies to all other countries and will be calculated upon check out. 
  • We are shipping from our fulfillment center in Manila, Philippines.  
  • Customs fees, duties, and other special taxes for orders outside of the Philippines if any, will be borne by the customer.
  • Belts and Shoe Care Accessories are only available for orders within the Philippines 

Delivery

  • For orders within Metro Manila, Philippines: 2-3 business days 
  • For Provincial orders in the Philippines: 5-7 business days 
  • For orders outside of the Philippines: 7-14 business days 

For more information, please visit this link.

Wrong Contact Information and Delivery Information

Please send an email to help@balthazarshoes.com with your name, order number, new address, and correct contact details as soon as possible.

If the product is already with the courier, we will endeavour to arrange delivery to the new address. Kindly note that there may be additional charges borne by the customer to deliver to a new location.

J. Indemnity

You agree to indemnify Balthazar Shoes and its officers, directors, and employees harmless from any claim or dispute, including expenses, losses, and damages resulting from any violation of these terms.

K. Liability

We will not be liable for any damages resulting from data loss, service interruption, computer damage, account hacking, system failure, product liability, product wear and tear, and physical damage caused by the use of our website.

L. Promotions and Advertising

We reserve the right to suspend or terminate promotional offers at any time.

If you have any questions please reach out to us at help@balthazarshoes.com

M. Use of E-Gift Cards

  • E-Gift Cards can be used for purchase at balthazarshoes.com
  • No fixed denomination, customers can input any preferred amount in Philippine Pesos.
  • No expiry date
  • E-Gift Cards may be purchased using Credit/Debit Card or Paypal
  • E-Gift Cards cannot be used in conjunction with other coupon code discounts
  • E-Gift Cards can be redeemed in whole or for part of a payment. Unredeemed values will remain in the E-Gift Card. It can be used with another form of payment such as Credit/Debit Card or Paypal to make up the full value of the purchase.
  • Balthazar is not responsible for lost and stolen E-Gift Cards
  • E-Gift Cards are non-refundable, may not be exchanged, transferred or resold, and may not be redeemed for cash
  • E-Gift cards are not for promotional use. It may not be used in connection with any marketing, advertising or other promotional activities without Balthazar’s written consent
  • By purchasing, redeeming, or using a Balthazar E-Gift Card, you agree to these Terms of Services
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