Frequently Asked Questions

• We are shipping from our fulfillment center in Manila, Philippines. 
• Customs fees, duties, and other special taxes for orders outside of the Philippines if any, will be borne by the customer.
• Shoe Care Accessories are only available for orders within the Philippines.

Please allow us 2-3 business days to pick and pack after payment confirmation. You will receive an email notification with a tracking number once it has been dispatched.

Please send an email to help@balthazarshoes.com with your name, order number, new address, and correct contact details as soon as possible.

If the product is already with the courier, we will endeavor to arrange delivery to the new address. Kindly note that there may be additional charges borne by the customer to deliver to a new location.

Once purchase and payment is successful, you will receive a confirmation email with an Order Number.

Payment options include:

• Credit Cards / Debit Cards (Visa and MasterCard)
• Paypal
• Bancnet
• Online Bank Transfers – BPI, BDO, Unionbank, Security Bank, UCPB, and PNB. 
• Over the Counter Payments – PNB, UCPB, 7Eleven Phils., CliQQ, SM Bills, Cebuana Lhuiller, M. Lhuiller, DA5, ECPay 
• Gcash

For non-credit/debit card payments, an email with payment details and instructions will be sent after checkout.

Regret we are unable to accept cash on delivery because our products are delivered by a 3rd party shipper.

We do not store credit card information. All credit card transactions and information are managed by our payment gateway provider and observe a Payment Card Industry Data Security Standard (PCIDSS) Level 1, Version 3.2 certified.

Please kindly drop us an e-mail at help@balthazarshoes.com with your name and order number. If the delivery is on its way to you, regret we are unable to change the order.

Please drop us an email at help@balthazarshoes.com with your name and mobile number.

Apologies, but we will be unable to cancel your order as all sales are treated final.

As an online business, our prices change in response to fashion trends, stocks and demand from our customers. Thus, in this case we will not be able to refund the difference.

Only 1 promo code can be used per order.

The promo (“Promo”) is open to all principal and supplementary Citi Cardholders (“Cardholder”) whose credit cards have been issued by Citibank, N.A. Philippines Branch, have available credit limit; who received an SMS and/or email from Citibank regarding the particular promo requirement; and who are not prohibited under applicable Gifts, AntiBribery and Corruption laws, regulations.

Promo is valid from January 22, 2021- December 31, 2021

10% discount on regular-priced and marked down items, excluding the Avery Classic Low and New Arrivals.

1. Customer logins to his/her account or continues as a guest.
2. Customer clicks products on menu bar and browses the range of shoes, belts and shoecare items.
3. Customer selects the product and color they would want to purchase.
4. On the same page customer selects the size and quantity of the product then clicks the “Add To Cart” button.
5. Customer selects the mode of delivery (Shipping or Self-Collection).
6. Customer enters the coupon code L2CBALT+ first six (6) digits of Citi card in the Coupon Code text box and clicks “Apply Coupon”. Afterwards, customer clicks “Proceed to Checkout” button.
7. Customer will be asked to put in their billing address and place their order. Input the delivery address if different from the billing address.
8. Customer will be directed to Paynamics page to put their bank details. Customer must select Credit/Debit Card Promo Tab.
9. From the dropdown, select Citi Online Sale, then select the first 6 digits of card number, then input the remaining credit card details.
10. Once payment is confirmed, customer will receive an email. The order will be prepared and delivered to them immediately. Shipping is 2-5 business days for orders within Metro Manila and 5-7 business days outside Metro Manila.

• Coupon Code is for multiple use.
• This Promo offer cannot be used in conjunction with any other promo and discount that requires a voucher code.
• All purchases are subject to terms and conditions of Baltz Marketing Inc. and the Citi Card Agreement.
• The Promo offer is not exchangeable for cash, credit or other goods and services.
• Fraud, abuse or any unauthorized action relating to the credit card transaction or the participation in the Promo may result in the disqualification of the Customer from the Promo.

• We accept shoe exchanges for size and manufacturing defects.
• All shoes must be exchanged within 10 days from receipt of order.
• The style of shoes to be exchanged for is subject to availability. In cases where the style you ordered is already out of stock, we will advise you and you may select a new model of equal value.
• All shoes must not have any creases and must remain brand new. Please note that if there are creases found on the shoes and/or if they are determined to be worn, they will strictly not be eligible for exchange.
• FREE 1-time exchange for orders within the Philippines.
• Shipping charges shall apply for international orders.
• Exchanges are not allowed for Shoe Care Accessories and products sold on Sale or Promotion.

The following characteristics shall not be approved as a manufacturing defect:

• Worn out soles, worn out threading, and evident creases due to normal wear and tear
• Damage as a result of misuse, negligence, normal wear and tear or damage due to storage.
• Prolonged storage of shoes may result in shoe degrading. It is advisable to regularly air out the shoes, to wear them, and to use them as the leather ages smoothly as time passes.
• Comfort issues due to shoes not being an exact fit on the feet because our shoes are ready to wear and are not bespoke.
• Breakdown of colors and materials through time due to wear and tear.

Balthazar reserves the right to inspect all products to determine if it is valid for an exchange. All decisions made by Balthazar relative to this are final.

To submit an exchange request, click here

Please allow 2 business days for your request to be reviewed. We do not operate on weekends and on Public Holidays.

There will be no refund for the price difference.

Unless otherwise stated, Balthazar shoes are all made of imported full grain calf leather, considered the highest quality grade of leather coming from the top layer of the hide.

Yes, please click here.

In order to provide quality shoes at a more accessible price, all Balthazar shoes are crafted using cemented construction. Goodyear Welt or Blake Stitch constructed shoes will easily cost 2-3 times more.

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• E-Gift Cards can be used for purchase at balthazarshoes.com
• No fixed denomination, customers can input any preferred amount in Philippine Pesos.
• No expiry date
• Simple redemption by applying E-Gift Card Code onto Coupon Code box upon checkout
• E-Gift Cards cannot be used in conjunction with other coupon code discounts
• E-Gift Cards can be redeemed in whole or for part of a payment. Unredeemed values will remain in the E-Gift Card. It can be used with another form of payment such as Credit/Debit Card or Paypal to make up the full value of the purchase.
• Balthazar is not responsible for lost and stolen E-Gift Cards
• E-Gift Cards are non-refundable, may not be exchanged, transferred or resold, and may not be redeemed for cash
• E-Gift cards are not for promotional use. It may not be used in connection with any marketing, advertising or other promotional activities without Balthazar’s written consent
• By purchasing, redeeming, or using a Balthazar E-Gift Card, you agree to the Terms of Services